From The President and CEO

Martin J. Oslowski
President and CEO, UMIA

Software Conversion Successful

2007 was our first full year of operation utilizing the Delphi Technology Oasis Software. The 2008 renewals were processed with the new software. As with any data conversion, problems plagued us throughout the year, and in several instances, data conversion errors affected the accuracy of some renewals. These errors are being addressed and corrected as they are discovered. If you have been affected by any of these problems, we appreciate your understanding and patience. We have always prided ourselves on outstanding customer service, which we pledge to continue to provide to you, our policyholders.

This spring, several advancements enhanced our information technology capabilities, which allow us to continue to improve our service. These improvements included a software upgrade to the Oasis system and the addition of several new, faster, and bigger servers. Because of our increasing IT demands, the IT department was reorganized. In the near future, we will also be implementing a Disaster Recovery Strategy.

Our plan to go “paperless” was accelerated in conjunction with the move to the new office location and the conversion of our software. Since spring 2007, three million images have been scanned into the system including all claim files and underwriting files. We are now operating in a “paperless environment.” As documents arrive in the office, they are prepped and then scanned into Imageright, our document management sofware. Email communications containing important information are copied directly into Imageright. The benefits of this conversion include the elimination of rental costs for storage of paper files and immediate electronic access to underwriting and claim information via computer terminals. Multiple people can view a document at the same time. The system incorporates protection from accidental deletion and loss of data. Once a document is scanned it cannot be deleted or altered.

We need your email address!

In order to complete our conversion to a paperless enterprise, we need your email address! It is the desire of the UMIA to communicate with policyholders about Exchange operations, elections, and other matters via electronic newsletter. Not only will electronic communication save operational costs, time, and resources, it also allows us to provide you with information in real time. For these reasons, please provide your name, policy number, and preferred email address by sending them to jjames@umia.com. Future Exchange newsletters, notices, and risk management information will be sent electronically via email. If you wish to receive this information via hard copy, please let us know. Your email address will be kept strictly confidential.